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Dashboard

New Tickets

From Average Yesterday

155

Open Tickets

From Average Yesterday

102

On Hold

From Average Yesterday

14

Unassigned

From Average Yesterday

75

Tickets Status

JanJanFebFebMarMarAprAprMayMayJunJunJulJulAugAugSepSepOctOctNovNovDecDec15015012012090906060303000

Customer Satisfaction

94.5%

Happiness

  • Excellent
  • Very Good
  • Good
  • Fair
MT

There are many variations of passages of Lorem Ipsum available... Read more

0m:27s

Avg.Speed of answer

It is a long established fact that a reader.

4m:30s

Time to Resolved Complaint

It is a long established fact that a reader.

Support Status

1530

Tickets

  • Open Tickets
  • Resolved Tickets
  • Unresolved Tickets
70%
25%
5%

Activity

Purchases Emails

Donald updated the status of Refund #1234 to awaiting customer response

10 Min ago

Lucy Peterson was added to the group, group name is Overtake

50 Min ago

Joseph Rust opened new showcase Mannat #112233 with theme market

10 hours ago

Donald updated the status of Refund #1234 to awaiting customer response

Yesterday

Lucy Peterson was added to the group, group name is Overtake

14 Nov 2021

Joseph Rust opened new showcase Mannat #112233 with theme market

15 Nov 2021

Agent Performance

View All
Agent Total Calls Calls Answered Avg.Speed of answer Adherence % Action
Donald Gardner

Dummy text of the printing.

 38 32 3:12s 80%
MT
Nicholas Smith

Dummy text of the printing.

 50 45 2:45s 84%
Paula Anderson

Dummy text of the printing.

 32 24 4:15s 73%
Lucy Peterson

Dummy text of the printing.

 25 21 5:42s 93%
MT
Joseph Rust

Dummy text of the printing.

 50 45 2:45s 84%
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